FAQ
Ordering & Production
Is this piece made to order, or in stock?
It depends on the item. Some pieces, such as our kabuto and yoroi armor, are made to order and require approximately 3 months for production. Our linen haori is kept in stock and ships immediately — if a size or color is sold out, it can be made to order in approximately 2 months. Our Pure Urushi Bowl is sold from stock only, while supplies last. The exact status is shown on each product page.
Can I request a specific delivery date?
Yes. If you have a specific date in mind, please contact us before placing your order so we can confirm whether it's possible.
Do the color and material options count as customization?
Our made-to-order pieces are offered in a fixed set of colors and one scale/size per item, as shown on each product page. We do not currently offer custom engraving, personalized sizing, or other individual modifications.
Shipping
Where do you ship from?
All orders are shipped from Tokyo, Japan.
Do you ship internationally?
Yes, we ship internationally from Japan. Shipping methods, delivery times, and costs vary by destination and will be shown at checkout.
Are import duties and taxes included in the price?
No. International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. These charges are not included in the product price or shipping cost, and are the responsibility of the customer.
Is my order insured during shipping?
Yes. International shipments of our kabuto and other valuable pieces are insured during transit.
What if my order arrives damaged?
Please inspect your order promptly upon delivery and retain all original packaging. Contact us as soon as possible with photographs of the damaged item, the outer shipping box, and the internal packaging, so we can review the situation and arrange next steps.
Returns & Authenticity
Can I return an item if I change my mind?
Because many of our pieces are handcrafted, made to order, or personalized, we are generally unable to accept returns or exchanges for reasons of personal preference or change of mind.
What if an item is damaged, defective, or different from what I ordered?
Please contact us promptly. Any return must be discussed with and authorized by us before the item is shipped back.
Will my piece look exactly like the product photos?
Our pieces are made and finished by craftspeople in Japan using traditional techniques and carefully selected materials. Subtle variations in color, texture, grain, and hand-applied detail are part of the character of a handcrafted object, not a defect — each piece is unique.
Before You Order
I have questions before purchasing — who do I contact?
We understand that purchasing a handcrafted piece from Japan — particularly a kabuto, yoroi, or other significant object — may raise questions about size, materials, display, shipping, customs, or made-to-order options. Please contact us before placing your order; we're happy to assist you personally.
How can I contact you?
You can reach us by phone at +81 3 3866 4031 or by email at info@hara-koushu.com. We're happy to assist you personally with questions about our pieces, international orders, or made-to-order requests.
GOSHIKI CO., LTD.
2-11-6 Yanagibashi, Taito-ku
Tokyo 111-0052, Japan
Tel
+81 3 3866 4031
Email
info@hara-koushu.com